Overview

Speaking with Confidence: Assertive Skills

Learning Objectives

By the end of this course, participants will be able to:
– learn the art of standing up for oneself in difficult situations
– be assertive in a positive way
– be mindful of other people’s rights and needs, while acting in one’s own interest

Course Outline

Part 1:
– Assertive vs Aggressive Behaviours
– Understanding yourself and your value in an organisation
– Being Confident vs Being Self Importance
– Express yourself positively

Part 2:
– Being open to criticism and compliments
– Learning when to say No
– Assertive Communications Techniques
○ “I” Statement
○ Empathy
○ Escalation
○ Saying what you mean without being mean
– Case Studies