Resolving Team Conflicts

Overview

Resolving Team Conflicts

Learning Objectives

At the end of this course, you will be able to:
– Understand that conflict is inevitable
– Identify conflicts at work
– Listen other people’s point of view better
– Express needs and problems with open heart
– Resolve conflicts effectively
– Mediate dispute among team members

Course Outline

Part 1:
– What are conflict and conflict resolutions mean
– How to identify conflicts at work
– The six phases of conflict resolution process
– Different styles of conflict resolution

Part 2:
– Changing the process into tools in resolving conflict
– Adapt the process into all thypes of conflict
– Engaging in effective communication
– Basic stress and anger management