Problem Solving & Decision Making

Overview

Problem Solving & Decision Making

Learning Objectives

At the end of this course, you will be able to:
– Define problem more clearly
– Recognise the psychology of problem solving
– Use different technique and range of tools to solve problems more effectively
– Make a better decision
– Discover your problem solving style
– Communicate effectively with people who have different ideas from you
– Identify strategic consideration in evaluating risk and considering solutions

Course Outline

Part 1:
– Basics of problem identification – the psychology behind it
– Problem-solving and decision-making style
– Identifying your style and finding the middle ground
– The PSI (Problem-Solution-Implementing Decision) framework

Part 2:
– Developing creative solution process
– Creative solution evaluation process
– Analysing your decision before putting into action
– Case study