Overview

Managing the Multi-Generational Workforce

Learning Objectives

At the end of this course, you will be able to:
– Understand how and why people from different generations behave the way they do
– Identify ways to connect effectively with a multigenerational workforce
– Understanding and respecting colleagues from all generation to improve collaborations
– Embrace differences and celebrate strengths towards the success of the organisation

Course Outline

Part 1:
–  Learn the values and motivations of each generation
– How to motivate and engage each generation to get the best of them at workplace
– Understand the various cultures in communication that can caused problems and conflicts
– Managing difficult generational gap to create a more productive workplace

Part 2:
– Use effective and efficient techniques to work with colleagues from different generations
– Conflict resolutions
– Finding common ground
– Tap of the benefits of working in multigenerational workforce