Interpersonal Mastery

Overview

Interpersonal Mastery

Learning Objectives

At the end of this course, you will be able to:
– Gain effective communication tools to engage productively with team members
– Improve interpersonal skills in fostering relationship and good rapport with the team
– Adapt “people reading” skills to get to know the employee better

Course Outline

Part 1:
– Know your personality and psychological types
– Reaching out to others – how to connect and relate with people who have
different personality types from you
– Speed-read people – identifying personality types of your team members
– Skills to win over difficult team members

Part 2:
– Fostering positive communication environment
– The art of mastering body language
– Asking question effectively
– Building good rapport with team members
– Role play