Overview

Coaching for Service Excellence: Empowering &
Motivating Your Service Professionals

Learning Objectives

At the end of this course, you will be able to:
– Learn the right technique and skills to coach your team to higher performance
– Understand how effective coaching can establish clear goals, lead to extraordinary performance and exceed expectations
– Adopt the right skills to overcome the performance barrier within your team members
– Apply the coaching skills in other aspect of life

Course Outline

Part 1:
– Definition of coaching and its differences with other leadership skills
– When to coach and manage
– Applying your core values and belief in coaching
– How to listen effectively

Part 2:
– Getting the right strategy: Telling vs. Questioning
– Giving feedback and coaching – how does it relate?
– Coaching conversation role play
– Building a coaching culture in your workplace