Overview

Emotional Intelligence – Building Successful
Relationships at Workplace

Learning Objectives

At the end of this course, you will be able to:
– Recognise emotions
– Manage your emotions
– Identify the nature of emotion for both Self and others
– Adapt emotions for better engagement with your colleague
– Emancipate your thought process to be in a constructive engagement
– Apply emotional intelligence at work

Course Outline

Part 1:
– Understanding emotional intelligence
– Manage your emotions intelligently
– Validating the nature of emotion within yourself and others

Part 2:
– Defining your principles and values
– Put yourself in other people’s shoes – relating with others effectively
– Constructive vs. destructive communication
– Role play