Overview

Developing Self and Other People to
Succeed Using Emotional Intelligence

Learning Objectives

At the end of this course, you will be able to:
– Develop deeper sense of self-awareness
– Set a reasonable expectation
– Deal with tension and conflict more constructively
– Give in without giving up
– Know the right skills to motivate and energise people

Course Outline

Part 1:
– Understand about Self and Others
– Expand your self-awareness by managing your emotions
– Managing expectations
– Resolving conflicts without getting stress

Part 2:
– Negotiation skills – a win-win situation
– Developing the right communication skills using positive emotion
– Applying the language of persuasion
– Role play