Conflict Resolutions

Overview

Conflict Resolutions

Learning Objectives

At the end of this course, you will be able to:
– Understand that conflict is inevitable
– Identify conflicts at work
– Listen other people’s point of view better
– Express needs and problems with open heart
– Resolve conflicts effectively
– Mediate dispute among team members with effective leadership

Course Outline

Part 1:
– What does conflict resolutions mean
– How to identify conflicts at work and its impact if it’s not resolved
– Conflict resolution approach strategy
– Managing difficult situation

Part 2:
– 6 steps to conflict resolution & adapt the process into all types of conflict
– Engaging in active listening
– Basic stress and anger management
– Non-verbal communication