Overview

Communicating with tact, diplomacy and poise

Learning Objectives

At the end of this course, you will be able to:
– Improve relationships with other people
– Develop mutual respect at work
– Better understanding of other people’s feelings
– Focus on successful outcomes and less stressful communications

Part 1:
– Defining Tact and Diplomacy
– Pre-requisite For Successful Tact and Diplomacy
– Strategies for Tact and Diplomacy

Part 2:
– Developing Tact
– Handling Difficult Situations
– Case Studies