Overview

Communicating with Impact & Influence:
For Supervisors and Managers

Learning Objectives

– Understand how communication occurs
– Learn different ways in which communication can take place
– Know your own communication and conflict style
– How to influence others positively
– Building rapport with your team members and key stakeholders
– How to inspire with powerful and engaging communication
– Technique and strategies to communicate with impact and influence in the workplace

Part 1:
– The process and methods of communication
– Key principles of effective communication
– Common hindrance to good communication
– Communication techniques

Part 2:
– Establish rapport, credibility and influence
– Adapting to different communication styles
– Manage relationships with key stakeholders
– Conflict resolution styles and strategies
– Persuasive conversations