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Effective Customer Service: Interactions

Service Language and Service Etiquette

Avatar
DURATION 1 Day - 9 a.m to 5 p.m
PRICE $480
SUBJECT Service Excellence

Overview

Effective Customer Service Interactions:
Service Language and Service Etiquette

Learning Objectives

At the end of this course, you will be able to:
– Understand what is a ‘service-centric’ language
– Choosing the right service phrases
– Establishing the right tone of voice
– Active listening

Course Outline

Part 1:
– Words matter in customer service: What you say can save or hurt you
– Words that set positive tones
– It’s not what you say,It’s how you say it
– Right tone of voice and attitude
– The deadly customer service phrases to avoid

Part 2:
– Listen actively to be responsive
– Treat customers with empathy and respect
– Staying Professional in every situations
– Be mentally present when interacting
– Case Study

Overview

Effective Customer Service Interactions:
Service Language and Service Etiquette

Learning Objectives

At the end of this course, you will be able to:
– Understand what is a ‘service-centric’ language
– Choosing the right service phrases
– Establishing the right tone of voice
– Active listening

Course Outline

Part 1:
– Words matter in customer service: What you say can save or hurt you
– Words that set positive tones
– It’s not what you say,It’s how you say it
– Right tone of voice and attitude
– The deadly customer service phrases to avoid

Part 2:
– Listen actively to be responsive
– Treat customers with empathy and respect
– Staying Professional in every situations
– Be mentally present when interacting
– Case Study

Avatar
DURATION 1 Day - 9 a.m to 5 p.m
PRICE $480
SUBJECT Service Excellence

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HELLO   ABOUT  FORMULA   SERVICES   SOLUTION   COACHING   IMPACT   COURSES   CONNECT

 


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